Rental Policies
For the quiet use and enjoyment of our guests, we do not permit rentals to student groups or anyone creating loud noise or activities that disrupt other guests.  Individuals under the age of 25 must be accompanied by a parent or legal guardian. 

OFFICE HOURS:
9:00 a.m. to 4:30 p.m. Daily (Closed Major Holidays)

Payment
Internet reservations require payment-in-full by Visa or MasterCard when reservation is entered. Telephone reservations require $300 Visa or MasterCard payment when reservation is made and remaining balance prior to 60 days of arrival.

Cancellation Policy
$300 cancellation fee applies to all cancellations. Cancellations made less than 60 days prior to arrival are nonrefundable unless the unit is rebooked for the same time period. Unpaid reservations are cancelled 60 days prior to arrival. 

Travel Protection Insurance is available through CSA Travel Protection.  In case of any unforeseen events, this insurance helps protect your vacation investment.  Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website, www.vacationrentalinsurance.com or by calling 800-554-9839.

Security Deposit 
A valid credit card is required prior to arrival in lieu of a security deposit. Payment will not be processed, provided there is no damage to the unit or property, and there are no outstanding expenses related to rental extensions, excessive cleaning or laundry.

Check-In    
3:00 P.M. – 4:30 P.M.  For those arriving after office hours, you may pick up your key and parking permit from the “pick-up box” above the office. Hang the parking permit on the vehicle's rear view mirror and check in at the office the following morning. For your convenience, a starter supply of trash bags, toilet tissue, soap and paper towels are provided upon arrival. You are responsible for purchasing additional supplies for your use during your stay. Daily housekeeping service is not included with your reservation, but is available for an additional fee of $75 per clean, scheduled and paid in advance. Please notify the office immediately upon arrival if you discover any item that needs the attention of our maintenance or housekeeping departments.

Check Out 
10:00 A.M. Due to housekeeping schedules, we are unable to accommodate a late check out. Before you check out: (a) Launder excess towels and linens.  (b) Remove all food, beverages, trash and personal belongings from unit (there are dumpsters and recycle containers at both ends of the parking lot).  (c) Wash dishes and put away (please do not leave dishes in dishwasher).  (d)  Return all furniture and items to original location.  Leave unit in a reasonably clean condition.  (e) Turn thermostat to 80 degrees, lock windows & front door.  (f)  Return keys to the office or, if office is closed, to the drop box above the office ($25 charge will be deducted from your deposit for each unreturned key).  Charges for damages not reported at check-in, extra cleaning, and excess laundry will be charged to the credit card on file.

Smoking 
All rental units are nonsmoking.  Smoking is permitted outdoors. Please dispose of cigarette butts in receptacles located throughout the property.   

Pets 
Smuggler’s Cove has a no-pet policy for renters and guests.

Parking Lot
Guest vehicles must display a valid parking permit. No Recreational Vehicles, Buses, Boats, Trailers, Jet Ski’s, Skateboards or Rollerblades permitted.

Rental Unit Assignment
Due to change of unit ownership, removal of units from the rental program, mechanical problems, and other conditions, a specific unit cannot be guaranteed.  A unit will be assigned for your visit; however, in the event the status of the unit changes, we reserve the right to reassign you to another unit. Every effort will be made to provide for your needs.   All condos are privately owned; therefore changes are not permitted after check-in.

Subleasing
No reservation may be assigned or subleased.  The person listed on the reservation confirmation must occupy the unit for the length of the stay and is responsible for all damages and disturbances. 

Laundry Room
Facility is located behind the office. Hours are 8:00 AM to 8:00 PM, and closed on Saturdays for housekeeping use, except when posted otherwise. Please do not leave washers and dryers unattended.  Coin changer and soap machine is available in the laundry room.

Recreation Room
The use of this facility by registered guests is available by reservation on a first-come, first-serve basis.  Reservations may be made at the office.   You are responsible for cleanup and trash removal.

Internet Access
Smuggler’s Cove is pleased to offer free wireless internet access to our guests.  You must be familiar with your device and know how to set it up for wireless access.  Technical support from our staff is not available.

Mail
Outgoing mailbox is located outside to the right of the office entrance door.  Mail is picked up between 9 – 11AM.  Incoming - Mailboxes are located on the outside office wall facing “B” building.  The small key on the unit key ring will open your unit’s mailbox.  A notice will be placed in your box for oversized articles and they may be picked up from the office lobby.

Shuffleboard/Horseshoe Courts
Equipment is located under the B Building, near the maintenance shop.

Grills
Gas grills are located under the tiki hut. See posted instructions on usage directions.

Hurricane/Storm Instructions
If there is an impending storm or hurricane “watch" the property will be secured: i.e., chairs, lounges, trash cans, hurricane shutters, etc.  If there is a hurricane "warning" all power and water will be shut off at the main stations, all occupants will be asked to vacate the property, and elevators will be shut down and stationed on the third floor.  In case of a mandatory evacuation order by the Town of Fort Myers Beach, unused rent will be refunded to you as soon as possible, but not upon departure.

Winter Reservations
January – March long-term guests (minimum twelve-week reservation) are guaranteed the same unit for the same time period next year.  However, if a reservation is not scheduled for next year prior to departure, the unit will be available on a first come first serve basis.  Reservations for less than twelve weeks are based on availability.

Termination
Occupancy will be terminated without refund for activity detrimental to the unit or facility or violation of the rules and regulations written herein or posted on the premises.

Furnishings/Equipment
Each condo is privately owned and has been made available for rental through the owner. We appreciate you caring for the home as it was your own. Since each unit is owned separately, please do not remove anything from one unit and take it to another. It has been furnished, decorated, and equipped (including linens) to satisfy the particular taste and desires of the owner.  Locked closets are used by the owner for their personal items and are not included in this rental.

Smuggler’s Cove Property
No littering.  Do not hang items on walkway railings or store items on window sills, walkways or stairwells. 

Repairs
We cannot guarantee heat, A/C, appliances or like equipment. NO REFUND will be made upon their failure; however, every effort will be made to make repairs as soon as possible to provide for your comfort. This also applies to wireless internet access, pool, grills, elevators, etc.

Entry into Rental Unit
Entry into rental unit may be necessary from time to time by authorized personnel. Every effort will be made to minimize these entries connected with repair, care and maintenance of the property.

Lost and Found
Shipping fees plus a $25.00 service charge will be charged for packaging and returning items left behind.

Telephones
No charge for local calls.  A credit card must be used in order to place a long distance call.

SMUGGLER’S COVE IS NOT RESPONSIBLE FOR THEFT OR LOSS